GovTech perlu utamakan pengalaman rakyat, perkhidmatan proaktif (Dwibahasa)

KOTA KINABALU: Kerajaan Negeri mahu agenda teknologi kerajaan (GovTech)  memberi tumpuan kepada pengalaman rakyat (Citizen Experience) dan penyampaian  perkhidmatan secara proaktif, selaras dengan usaha memastikan urusan kerajaan lebih  mudah, pantas dan mesra pengguna. 

Ketua Menteri, Datuk Seri Panglima Haji Hajiji Haji Noor, berkata falsafah GovTech  meletakkan rakyat sebagai paksi utama (people-centric design), bermakna kerajaan  tidak lagi menunggu rakyat datang mencari perkhidmatan atau berdepan dengan  kerenah birokrasi yang membebankan. 

“Sebaliknya, teknologi dimanfaatkan agar perkhidmatan kerajaan dapat sampai kepada  rakyat secara terus, lancar dan mesra pengguna,” katanya dalam ucapan sempena  Majlis Perasmian Seminar Digital@Sabah Edisi Ke-18 dan Digital Tamu 2026 di Sabah  International Convention Centre (SICC) di sini, hari ini. 

Ucapan beliau disampaikan oleh Pembantu Menteri kepada Ketua Menteri, Datuk  Ceasar Mandela Malakun. 

Hajiji berkata, transformasi digital amat penting untuk meningkatkan kemudahan  menjalankan perniagaan (Ease of Doing Business) di Sabah, sekali gus menarik  pelaburan dan memajukan ekonomi negeri. 

“Namun, harus kita ingat bahawa teknologi canggih hanyalah sebuah alat. GovTech  tidak akan membawa makna tanpa perubahan sikap dan minda (mindset shift) daripada  para penjawat awam,” katanya. 

Beliau berkata, kecekapan, integriti dan sifat empati penjawat awam adalah ‘enjin  utama’ yang memberi jiwa kepada teknologi demi kesejahteraan rakyat Sabah, selain  pemodenan sektor awam menerusi GovTech membolehkan agensi kerajaan negeri dan  Persekutuan meruntuhkan sistem kerja secara silo. 

Katanya, integrasi data dan sistem antara agensi di peringkat Persekutuan dan negeri  adalah prasyarat bagi mewujudkan perkhidmatan kerajaan yang pantas, mudah dan  telus, terutama dalam usaha merapatkan jurang sosioekonomi serta memastikan  limpahan pembangunan digital dinikmati rakyat hingga ke kawasan luar bandar dan  pedalaman.

Hajiji turut mengingatkan bahawa peningkatan kebergantungan kepada ekosistem  digital perlu disusuli benteng keselamatan siber yang kukuh, termasuk perlindungan  data peribadi rakyat yang diamanahkan kepada agensi kerajaan. 

Dalam pada itu, beliau berkata Program Digital Tamu yang dianjurkan serentak menjadi  cerminan tekad kerajaan negeri dan Persekutuan dalam menyantuni serta memangkin  ekosistem ekonomi digital tempatan, khususnya membabitkan Perusahaan Mikro, Kecil  dan Sederhana (PMKS) di Sabah. 

Beliau berkata, Digital Tamu menghimpunkan sehingga 30 pempamer termasuk  syarikat teknologi tempatan yang menawarkan solusi digital dan teknologi terkini, selain  agensi sokongan seperti Malaysia Digital Economy Corporation (MDEC) dan Sabah  Creative Economy and Innovation Centre (SCENIC) sebagai pemudah cara  mempercepatkan proses pendigitalan perniagaan PMKS di negeri ini. 

“Saya amat berharap usahawan-usahawan tempatan dapat memanfaatkan platform ini  sepenuhnya demi kelestarian perniagaan mereka pada era digital ini,” katanya. 

Tamat

 

 

KOTA KINABALU: The State Government wants the government technology (GovTech)  agenda to focus on citizen experience and proactive service delivery, in line with efforts  to make government services easier, faster and more user-friendly. 

Chief Minister Datuk Seri Panglima Haji Hajiji Haji Noor said the GovTech philosophy  places the people at the centre through a people-centric design, meaning the  government should no longer wait for people to come looking for services or have them  deal with burdensome bureaucracy. 

“Instead, technology should be harnessed so that government services can reach the  people directly, seamlessly and in a user-friendly manner,” he said in his speech at the  opening of the 18th Digital@Sabah Seminar and Digital Tamu 2026 at the Sabah  International Convention Centre (SICC) here today. 

His speech was delivered by Assistant Minister to the Chief Minister Datuk Ceasar  Mandela Malakun. 

Hajiji said digital transformation is crucial to improving the ease of doing business in  Sabah, thereby attracting investment and advancing the State’s economy. 

“However, we must remember that sophisticated technology is merely a tool. GovTech  will be meaningless without a change in attitude and a mindset shift among civil  servants,” he said. 

He said the efficiency, integrity and empathy of civil servants are the “main engine” that  gives life to technology for the well-being of the people of Sabah, while public sector  modernisation through GovTech would also enable State and Federal government  agencies to break down siloed working systems. 

He said data and system integration among agencies at the Federal and State levels is  a prerequisite for creating government services that are fast, simple and transparent,  particularly in efforts to narrow socioeconomic gaps and ensure that the benefits of  digital development reach people in rural and interior areas. 

Hajiji also reminded that increasing dependence on the digital ecosystem must be  accompanied by strong cybersecurity safeguards, including the protection of citizens’  personal data entrusted to government agencies.

Meanwhile, he said the Digital Tamu programme, held concurrently, reflects the  commitment of the State and Federal governments to support and catalyse the local  digital economy ecosystem, particularly involving Micro, Small and Medium Enterprises  (MSMEs) in Sabah. 

He said Digital Tamu brings together up to 30 exhibitors, including local technology  companies offering the latest digital and technology solutions, as well as support  agencies such as the Malaysia Digital Economy Corporation (MDEC) and the Sabah  Creative Economy and Innovation Centre (SCENIC), which act as facilitators to  accelerate the digitalisation of MSMEs in the State. 

“I sincerely hope that local entrepreneurs will fully utilise this platform to ensure the  sustainability of their businesses in this digital era,” he said. 

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